warranty statement

For all warranty claims be contact your retailer or distributor in your country or residence first.  In case a warranty claim cannot be resolved with your local partner, please contact us through the "contact us" section of this website.

okiedog ltd. warrants to the original purchased that our diaper bags and accessories are free from defectives in workmanship or material under normal and proper usage for a period of 6 months from purchase,or longer where legally required.  If one of our products fails during the warranty period due to a defect in materials or workmanship, we will at our discretion repair or replace the defective part.

This warranty does not cover damages caused by improper care, accidents, normal wear and tear, or the natural breakdown of materials. Also, this warranty excludes all claims to any incidental or consequential loss to personal property.

The warranty is extended only to the original purchase, identified through an original invoice or receipt, which clearly states the product and date pf purchase.

We will repair or replace the defective part if you return the product to the okiedog ltd. distributor in your country.  Please note that a processing fee may be involved. 

The products should be sent freight pre-paid, otherwise it may not be accepted Please contact okiedog at cs@okiedog.com for address details.